TERMS AND CONDITIONS
We welcome our visitors to three-sixty.life and encourage them to have a great luxury shopping experience with us. However, if you continue to use and browse our website, you are agreeing to comply with our terms and conditions set by our company in the interests of both parties.
www.threesixty.life (“Website”) is an Internet based portal owned and operated by Lifestyle 360 Degree Pvt Ltd, a company incorporated under the laws of India, with its registered office at Unit LG 11, Grand Mall, MG Road, Gurgaon, Haryana -122002, India. Use of the Website offered to you is conditioned on acceptance of all the terms, conditions, policies and notices contained in these Terms, along with any amendments made by threesixty at its sole discretion and posted on the Website, including by way of imposing an additional charge for access to or use of a Service.
Please read carefully the entire General Terms and Conditions of Sale before placing your orders, as this is only a summary of the main terms and conditions of sale
CUSTOMERS: only adults, consumers (any individual who is acting for purposes which are outside his or her trade, business or profession) resident in one of the State of India and Other Countries.
PRICE AND PRODUCTS IMAGES: prices are stated in INR and are inclusive of GST. Shipping and Delivery costs unless otherwise specified.
ORDERING PROCEDURE: to place an order for the purchase of one or more Products, you must fill in the online Order Form (to be considered as a contractual proposal) and confirm the order with all the correct and necessary information required to complete the order. The Order Form includes information on the ordered product, the relevant unit price, the methods of payment, the shipping terms, and shipping costs. By submitting an Order Form, you unconditionally accept and undertake to observe the provisions of these General Terms and Conditions of Sale.
PROCESS OF THE ORDERS: upon submission of an Order Form and payment, threesixty shall email you a purchase order receipt. In the event that the order cannot be processed threesixty shall provide you with reasons thereof. Products will be dispatched only upon receiving the complete payment. Products belonging to different classes purchased through a single Order Form may be delivered at different timelines.
For any information, you can also contact threesixty Customer Care by e-mail at the following address. Email – [email protected]
The products available on the Website include Accent Furniture, Bars, Home Office, Travel and accessories, and similar products. You will find Product specifications and information in the product description on threesixty.life. Prices are stated in INR and inclusive of GST, shipping and delivery costs unless otherwise specified. threesixty may vary the prices listed on this Website. Please ensure that all pricing information on the Website is checked before placing an order.
To place an order for the purchase of one or more Products on threesixty.life, you must select the relevant Products, fill in the online order form (to be considered as a contractual proposal), including the selected Products, methods of payment and your personal data for the delivery (the Order Form). Then you must follow the relevant directions and confirm your order.
The Order Form is composed of a “personal detail” page including your address and additional personal information required for the delivery of the Products. The Order Form also includes the name of each Product ordered, the relevant unit, the relevant unit price, shipping terms, and shipping costs. The Order form also asks you to select the payment method to confirm your order.
Before submitting your Order Form for the purchase of Products, you will be asked to review the Order Form identify and correct possible input errors and also to carefully read and accept the General Terms and Conditions of Sale and the information notice for the process of your personal data.
The Order Form will be filed in our database for the time required to process your order and as provided by law. You may access your Order Form on your personal page of the Website, section “My Account > Orders”.
An order shall be deemed submitted when threesixty receives and accepts your Order Form electronically and the order’s information has been verified as correct. threesixty may not process purchases when (a) there are not sufficient guarantees of solvency, or orders are incomplete or incorrect, and/or (b) the Products are no longer available.
In the above cases, threesixty shall inform you by e-mail (in any case within five (05) days from the day after threesixty has received your order) that the contract has not been executed and that the threesixty has not carried out your purchase order specifying the reasons thereof.
The contract shall be deemed as executed when threesixty sends you a purchase order receipt e-mail, containing a summary of the information related to the Order Form, the Products’ name, units ordered per product, price, terms of payment, return policy and shipping cost.
We may not accept your order if (i) an item you have ordered is out of stock, (ii) we are unable to obtain authorization for your payment or (iii) if we identify a product or pricing error. We reserve the right to reject any offer to purchase by you at any time and at our sole discretion.
All new orders are deemed separate and each is treated individually.
We will try to keep our Website as up to date as reasonably possible but cannot guarantee that any Item will always be available. If we can’t supply any item, we will give you a refund of the product price paid by you.
Before submitting the Order Form, you will be required to select one of the following methods of payment: Online Payment or Cash On Delivery
Credit and Debit Card (Master/Visa/Amex/Diners/Maestro)
In case of payment by Credit/Debit card (Visa and Master Card), all financial details (i.e. credit card number and expiration date) will be sent by encrypted protocol to the payment gateway without third parties having any access to that whatsoever. Such details will not be used by threesixty except for performing the procedure relevant to your purchase.
Your credit card company may undertake an additional security check to confirm it is you making the order.
All credit/debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses, or subsequently refuses to, or does not, for any reason, authorize payment to us, we will not be liable for any delay or non-delivery.
We will retain the legal ownership of the Items until full payment has been made by you and such payment has been received by us. Legal ownership of the Items will immediately revert to us if we refund any such payment to you.
By using this site, you agree to comply with and be bound by these Terms. We may from time to time change these Terms at our sole discretion. By using this Website after any such change(s), you agree to comply with and be bound by, the Terms as changed.
The Website is a platform that facilitates the online sale and purchase of branded merchandise and services offered by threesixty. The Services are offered to the Users through various modes which shall include issue of promotional codes and credit notes that can be redeemed for various products and collections. The purchase of products and services on the Website shall be governed by the “Terms of Offer For Sale”.
User Account, Password, and Security
The Website requires you to register as a User by creating an Account in order to avail of the Services provided by the Website. You will be responsible for maintaining the confidentiality of the Account Information and are fully responsible for all activities that occur under Your Account. You agree to (a) immediately notify threesixty of any unauthorized use of Your Account Information or any other breach of security, and (b) ensure that You exit from Your Account at the end of each session.
You may be held liable for losses incurred by threesixty or any other user of or visitor to the Website due to authorized or unauthorized use of Your Account as a result of your failure in keeping Your Account Information secure and confidential.
The Website also allows restricted access to the Services for unregistered Users.
You shall ensure that the Account Information provided by you in the Website’s registration form is complete, accurate and up to date. Use of another user’s Account Information for availing the Services is expressly prohibited.
When you order an Item from threesixty.life you are offering to buy it for the price stated, subject to these Terms.
You will be guided through the process of placing an order by a series of instructions on the Website.
You place your order for Items from the Website by clicking on the [Add To Cart] button for each product that you would like to purchase. After you have placed your order, we will send you an email acknowledging the exact details of your order, providing you with the order number or a reference number along with the total value of your order that will be debited from your Credit/Debit Card/Net-Banking etc. Payment Gateway will also send you the acknowledgment copy of your transaction via Net Banking, Credit/Debit Card confirming that your payment successfully received or declined. You will also get an Electronic copy of your invoice via email. You will get an email enclosing Shipping Information with your Order Tracking number by the means of which you can track your order online on the website.
Prices for shipment within India will be INR.
GST: If you are in INDIA and choose to have the goods shipped within to the INDIA, prices will be shown inclusive of GST. Shipping Charges (if applicable) within India will be dependent on your order value and weight of the package.
threesixty strives to provide you with the best prices possible on products and services you buy or avail of from the Website. The pricing details for the purchase of products and services from the Website are detailed
Customer satisfaction is always our top priority, and as such we handle each query on an individual basis to the best of our ability.
If you require any information regarding your order(s) please contact Customer Services on +91-7042396087 during our office hours of IST 10:00 am – 06:00 pm Monday to Saturday (excluding holidays), or email [email protected]
Product Promotions & Credit Note
You may occasionally receive promotional codes, emailers from us via e-mail or through promotional materials. Promotional codes may be based on a minimum spend and will always exclude include delivery charges (unless otherwise stated). You will be emailed codes to become eligible for any promotional discounts. Should you cancel or return items from an order where a promotional code has been used, no refunds, or credit notes will be issued of this order.
Each promotional code is unique to the recipient, is not transferable, has no monetary value, and under no circumstances can it be converted into currency. Each code has an expiry date, which will be stated at the time of promotion or on accompanying promotional materials which cannot be modified, it is for online purchases only. Again, this will be stipulated at the time of the promotion and on accompanying promotional materials.
On an order where an item exchange is requested, the new total value of the order (excluding delivery costs) must be equal to or higher than the monetary value of the original order. We will not be able to accept any exchanges for items of lesser value.
Under no circumstances can the value of a promotional code be deducted from an order if that code is defective or out of date: no replacement codes will be issued.
Only one promotional code can be used per order.
If the country of shipment is outside INDIA, prices will be shown in the respective currency of the shipping country exclusive of shipping and customs duty.
We convert from INR to pounds to dollars and euros using daily currency conversion rates from XE.com. However, the price displayed to you at the checkout is the price you pay. This will not vary later whatever currency fluctuations occur. Refunds will also be set at the original price you paid not the price in the currency concerned at the date of refund.
Customs and handling charges will not be refunded if the goods are returned.
To help client’s approximate prices in their local currency, the web site has a currency converter feature. Please note this is for display purposes only and prices are calculated using regularly updated exchange rates. As such final credit card and debited amounts may vary based on currency fluctuations and bank commissions.
Products will be dispatched to the address specified in the Order Form only upon receipt of the full payment. Delivery to PO boxes will not be allowed.
We ship our products all over the world. Delivery of Products in INDIA shall take place within Seven (7) working days from the date of despatch, excluding Sundays and holidays as per the terms of delivery of our shipping partners across India.
Please order from threesixty.life with enough lead-time to prevent any loss or disappointment resulting from the delivery time as threesixty cannot be responsible for this. If your order will not be delivered within the time frame specified at ordering, we will notify you and try to rectify the situation as quickly as is practically possible.
As threesixty.life online purchases may be delivered to addresses other than the billing address given by the cardholder, for example as with the case of a gift being purchased and addressed to a friend, as a security precaution, a copy of the invoice will be sent to the shipping address home address, and we will need a signature upon delivery for all goods shipped.
We aim to deliver your chosen items to the place and person of your choice, in perfect condition and in the shortest possible time. All purchases are insured by us while in transit until it is delivered to you. If you wish to track your parcel, please refer to the email you were sent containing your tracking number or alternatively email us at [email protected] and we will track your shipment for you.
If you decide to purchase products belonging to different classes by submitting to threesixty a single Order Form, you should be aware that each Product may be delivered to you at different timelines.
Currency: Your card will be charged in currency based on the place where the goods are to be shipped (eg An Indian customer asking for the goods to be sent to the USA will be charged in US dollars).
Prices are displayed to you when you enter the site in the currency, we used for the country indicated by your computer’s IP address.
** Please note Free shipping available only in India**
Exchange & Returns
You may return products purchased from threesixty.life, without any penalty within 10 (Ten) working days from the date of receipt of the products purchased.
To return products, we invite you to send an e-mail to [email protected] or/and call Customer Care with a valid and genuine reason for Return and Exchange within 10 days of receiving the product.
- Reasons for Exchange/Return
- Not true to size, too big, too small
- Exchange request
- Wrong size or color received
- Received damaged product (photo proof required)
- Do not like the quality
** Please note we will provide you the credit note for product exchange which will be valid for 365 days.
Please note that you will be responsible for the shipping cost to return the product and charges for all risks of loss or damages to the product during transit. The return right – besides compliance with the terms and procedures described in the paragraph above – shall be deemed correctly exercised once the following conditions have been fully met.
Products must not have been used, washed, or damaged.
The identification tag must still be attached to the products with the disposable seal.
The Products must be returned, complete and unused, in their original packaging.
Returned products must be shipped back to the threesixty address within five (5) working days from the date of acknowledgment by threesixty on the reason for product return.
No return or exchange on sale products or on promotional campaigns.
Once we receive the returned item(s), we will verify if the return or exchange falls under the threesixty standards of returns and exchanges. Customer care will notify you by email and phone call, confirming the above, if your exchange has been accepted a credit note code will be issued and emailed to you, which will be valid for 365 days on threesixty.life.
In the event that your return does not comply with the terms and conditions set out, you will not be entitled to any exchanges or a credit note of sums already paid to the threesixty; nevertheless, you shall be entitled, at your own expense, to receive the products in the conditions in which they were sent back to the threesixty. If you do not wish to receive the products in the conditions in which they were sent back to the threesixty, the threesixty shall be entitled to keep the products and withhold the sum already received.
With exchanges, your new item(s) will be shipped to you as soon as we receive your returning package and any additional payment which is required.
If you want more information about our return process, please contact our customer care team on +91-7042396087 or reach us by email on [email protected]
Copyright and TradeMark
All content available on the Website, including, but not limited to, text, graphics, logos, button, icons, images, audio clips, data compilations, and software, and the compilation thereof (the “Content”) is the property of www.threesixty.life, our affiliates, our partners or our licensors, and is protected by India and international copyright laws.
Use of Materials
Except as expressly indicated to the contrary in any applicable Additional Terms, threesixty hereby grants You a non-exclusive, freely revocable (upon notice from threesixty), non-transferable access to view, download and print product catalogues or any other materials available on the Website, subject to the following conditions:
- You may not modify or alter product catalogues or any other materials available on the Website.
- You may not distribute or sell, rent, lease, license or otherwise make the product catalogues or any other materials available on the Website available to others; and
You may not remove any text, copyright or other proprietary notices contained in the product catalogues or any other materials available on the Website.
The rights granted to You in the product catalogues or any other materials as specified above are not applicable to the design, layout or look and feel of the Website. Such elements of the Website are protected by intellectual property rights and may not be copied or imitated in whole or in part. The product catalogues or any other materials available on the Website may be copied or retransmitted unless expressly permitted by threesixty.
Any purchase of the merchandise or Services from the Website will be strictly for personal use of the User. The User hereby expressly agrees that any merchandise or Services purchased by the User will not be sold, resold, bartered, or in any way used for any commercial purposes for profit. The User hereby acknowledges that the Services or merchandise purchased is not transferable to any third party for profit.
You shall solely be responsible for maintaining the necessary computer equipment and Internet connections that may be required to access, use, and transact on the Website.
You are also under an obligation to use this Website for reasonable and lawful purposes only and shall not indulge in any activity that is not envisaged through the Website.
You shall use this Website, and any voucher/ coupons purchased through it, for personal, non-commercial use only and shall not resell the same to any other person.
threesixty shall be under no liability whatsoever in respect to any loss or damage arising directly or indirectly out of the decline of authorization for any transaction, on account of you/cardholder having exceeded the preset limit mutually agreed by threesixty with our acquiring bank from time to time.
Intellectual Property Rights
The Website and the processes, and their selection and arrangement, including but not limited to all text, graphics, user interfaces, visual interfaces, sounds and music (if any), artwork and computer code (collectively, the “Content”) on the Website is owned and controlled by threesixty and the design, structure, selection, coordination, expression, look and feel and arrangement of such Content is protected by copyright, patent and trademark laws, and various other intellectual property rights.
The trademarks, logos, and service marks displayed on the Website (“Marks”) are the property of threesixty or their threesixty’s or respective third parties. You are not permitted to use the Marks without the prior consent of threesixty.
Unless otherwise indicated or anything contained to the contrary or any proprietary material owned by a third party and so expressly mentioned, threesixty owns all intellectual property rights to and into the trademark “threesixty”, and the Website, including, without limitation, any and all rights, title and interest in and to copyright, related rights, patents, utility models, designs, know-how, trade secrets and inventions (patent pending), goodwill, source code, meta tags, databases, text, content, graphics, icons, and hyperlinks.
Except as expressly provided herein, you acknowledge and agree that you shall not copy, republish, post, display, translate, transmit, reproduce or distribute any Content through any medium without obtaining the necessary authorization from threesixty or thirty party owner of such Content.
Disclaimer Of Warranties & Liability
To the maximum extent permitted by applicable law, threesixty will have no liability related to user content arising under intellectual property rights, libel, privacy, publicity, obscenity, or other laws. threesixty also disclaims all liability with respect to the misuse, loss, modification, or unavailability of any user content.
threesixty will not be liable for any loss that you may incur as a consequence of unauthorized use of your account or account information in connection with the website or any services or materials, either with or without your knowledge. threesixty has endeavoured to ensure that all the information on the website is correct, but threesixty neither warrants nor makes any representations regarding the quality, accuracy, or completeness of any data, information, product, or service. threesixty shall not be responsible for the delay or inability to use the website or related functionalities, the provision of or failure to provide functionalities, or for any information, software, products, functionalities and related graphics obtained through the website, or otherwise arising out of the use of the website, whether based on contract, tort, negligence, strict liability or otherwise. Further, threesixty shall not be held responsible for non-availability of the website during periodic maintenance operations or any unplanned suspension of access to the website that may occur due to technical reasons or for any reason beyond threesixty control. The user understands and agrees that any material or data downloaded or otherwise obtained through the website is done entirely at their own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that results from the download of such material or data. threesixty is not responsible for any typographical error leading to an invalid coupon. threesixty accepts no liability for any errors or omissions, with respect to any information provided to you whether on behalf of itself or third parties.
threesixty shall not be liable for any third party product or services. the advertisement available on e-mail or website with respect to the third party website or the products and services is for information purposes only.
You agree that threesixty may, at any time, modify or discontinue all or part of the Website, charge, modify or waive fees required to use the Website, or offer opportunities to some or all Website Users.
Indemnification and Limitation of Liability
In no event shall threesixty, its officers, directors, employees, partners or suppliers be liable to You, the threesixty or any third party for any special, incidental, indirect, consequential or punitive damages whatsoever, including those resulting from loss of use, data or profits, whether or not foreseeable or whether or not threesixty has been advised of the possibility of such damages, or based on any theory of liability, including breach of contract or warranty, negligence or other tortious action, or any other claim arising out of or in connection with Your use of or access to the Website, Services or materials.
The limitations and exclusions in this section apply to the maximum extent permitted by applicable law.
You agree that threesixty may, in its sole discretion, and without prior notice, terminate Your access to the Website, for cause, which includes (but is not limited to): (1) requests by law enforcement or other government agencies; (2) a request by You (self-initiated account deletions); (3) discontinuance or material modification of the Website or any service offered on or through the Website; or (4) unexpected technical issues or problems.
- threesixty is required to do so by law (for example, where the provision of the Services to You is, or becomes, unlawful);
- The provision of the Services to You by threesixty is, in threesixty opinion, no longer commercially viable;
- threesixty has elected to discontinue, with or without reason, access to the Website, the Services (or any part thereof); or
threesixty may also terminate or suspend all or a portion of Your account or access to the Services with or without reason. Except as may be set forth in any Additional Terms applicable to a particular Service, termination of Your Account may include: (i) removal of access to all offerings within the Website or with respect to the Services; (ii) deletion of Your materials and Account Information, including Your personal information, log-in ID and password, and all related information, files and materials associated with or inside Your Account (or any part thereof); and (iii) barring of further use of the Services.
You agree that all terminations shall be made in threesixty sole discretion and that threesixty shall not be liable to You or any third party for any termination of Your Account (and accompanying deletion of Your Account Information), or Your access to the Website and Services.
If You or threesixty terminates Your use of the Website, threesixty may delete any content or other materials relating to Your use of the Website and threesixty will have no liability to You or any third party for doing so.
You hereby expressly agree to receive communications by way of SMS, e-mails, Whatsapp from threesixty relating to Services provided through the Website.
A User can unsubscribe/ opt-out from receiving communications from threesixty through SMS and e-mail anytime by writing to [email protected]
Feedback and Information
Any feedback You provide to this Website shall be deemed to be non-confidential. threesixty shall be free to use such information on an unrestricted basis. Further, by submitting the feedback, You represent and warrant that (i) Your feedback does not contain confidential or proprietary information of You or of third parties; (ii) threesixty is not under any obligation of confidentiality, express or implied, with respect to the feedback; (iii) threesixty may have something similar to the feedback already under consideration or in development; and (iv) You are not entitled to any compensation or reimbursement of any kind from threesixty for the feedback under any circumstances. You can write your feedback and mail to us on [email protected]